Support – Internet



Zito Media

Internet Support Center

Comprehensive troubleshooting for all your Zito Media services


24/7 Support Available

Quick Diagnostics

No Internet

Connection completely down

~5 min fix

Slow Speeds

Internet feels sluggish

~10 min fix

Wi-Fi Issues

Wireless problems

~3 min fix

eero Mesh

eero device issues

~7 min fix

Email Settings

SMTP & IMAP setup

~2 min setup

No Internet Connection

🔧 Quick Fix Steps:
  1. Unplug modem for 30 seconds
  2. Plug back in and wait 3 minutes
  3. Check lights – should be solid green/blue
  4. Test connection on your device

💡 Modem Light Guide:

Solid Green/Blue: All good!

Blinking: Starting up, wait 3-5 min

Red/Orange: Service issue, call support

Slow Internet Speeds

⚡ Speed Test Steps:
  1. Connect directly via Ethernet cable
  2. Close all apps and browser tabs
  3. Run speed test at speedtest.net
  4. Compare results to your plan speed
Speed Requirements:
📧 Email/Browsing: 1-5 Mbps
📺 HD Streaming: 5-25 Mbps
🎮 Gaming: 3-6 Mbps
🎥 4K Streaming: 25+ Mbps

🔍 Common Speed Killers:

Too many devices streaming

Background downloads/updates

Wi-Fi interference

Old router/modem

Wi-Fi Connection Problems

🔐 Can’t Connect Steps:
  1. Check Wi-Fi is ON on your device
  2. Find network name (on router sticker)
  3. Enter password (case-sensitive!)
  4. Move closer to router (under 30 feet)
  5. Restart router if still failing

📶 Signal Strength Tips:

Elevate router – higher is better

Central location in your home

Avoid obstacles (walls, metal)

Away from microwaves & baby monitors

🚀 eero Mesh Troubleshooting

Advanced troubleshooting for your eero 6+ system

eero Diagnostic Steps

🔧 Basic Troubleshooting:
  1. Open eero app and check network status
  2. Run network test in app
  3. Check for eero firmware updates
  4. Restart problematic node via app
  5. Monitor network topology in app
🏠 Placement Optimization:
✅ Good: Central, elevated, open areas
❌ Avoid: Closets, basements, near metal
📏 Distance: 30-40 feet between nodes
🎯 Goal: Overlap coverage areas by 10-15%

eero Secure

eero App Features

Advanced threat protection and parental controls included

TrueMesh

Intelligent routing that adapts to your home’s needs

Auto-Updates

Automatic firmware updates for security and performance

SMTP and Other Email Client Settings


Use the table below to update your client with the correct information. For assistance, refer to your email client’s Help Center for IMAP setup instructions. Zito Media no longer supports POP email clients.

Setting Configuration
Incoming Mail (IMAP) Server
mail.zitomedia.net
Requires SSL: Yes | Port: 993
Requires TLS: Yes (if available) | Port: 143
Outgoing Mail (SMTP) Server
mail.zitomedia.net
Requires SSL: Yes
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL/TLS/STARTTLS: 587
Full Name or Display Name
Your name
Account Name, User name, or Email address
Your full email address
Password
Your email password

Quick Setup Tips:
  • Most modern email clients auto-detect these settings
  • Always use your full email address as username
  • Enable SSL/TLS for security
  • IMAP keeps emails synced across devices
  • Port 587 is the standard for SMTP
  • Contact support if you need assistance

Advanced Diagnostics

For tech-savvy users and persistent issues

Command Line Tools
Windows Commands:
ping google.com
tracert google.com
ipconfig /all
netsh winsock reset

Mac/Linux Commands:
ping google.com
traceroute google.com
ifconfig
sudo dscacheutil -flushcache

Performance Metrics
Understanding Your Results:
Ping:
Good: <50ms | Poor: >100ms
Jitter:
Good: <10ms | Poor: >30ms
Packet Loss:
Good: 0% | Poor: >1%

Still Need Help?

Our expert technical support team is standing by 24/7

Call Support

1-800-365-6988

Average wait time: <2 minutes

Email Support

Contact Form

Live Chat

Available on our website

24/7/365