Support – Phone



Zito Media

VoIP Phone Support Center

Comprehensive troubleshooting for all your Zito Media phone services


24/7 Phone Support Available

Quick Diagnostics

No Dial Tone

Phone is dead or not receiving calls

~3 min fix

Static/Noise

Choppy audio or static lines

~5 min fix

Can’t Make/Receive Calls

Calling or ringing issues

~3 min fix

Phone Setup

Install a Zito VoIP phone

~7 min setup



No Dial Tone

🔧 Quick Fix Steps:
  1. Check phone adapter is plugged into power & router
  2. Reconnect all cables (Ethernet and phone cord)
  3. Power cycle the phone adapter
  4. Try another phone set (if available)

đź’ˇ Adapter Light Guide:

Solid Green: Ready

Blinking: Registering

Red/Off: Problem—call support

Static or Audio Problems

🔍 Quick Fix Steps:
  1. Check and replace phone cord between adapter and phone
  2. Move phone away from electronics/routers
  3. Test with a different phone set if possible
  4. Check that jacks/plugs are securely inserted
  5. Reboot the phone adapter

đź“‹ Causes of Audio Issues:
  • Loose or damaged cable
  • Interference from Wi-Fi/microwave/radio
  • Network congestion (check internet speed)

Can’t Make or Receive Calls

Problem Outgoing?
  • Test with a different phone number
  • Dial full 10 digits (or 1+area code for long distance)
  • Check for phone line block settings
  • Account past due? Call support

Not Ringing/Receiving?
  • Check ringer volume on all phones
  • Test with another phone handset
  • Have friend call you from cell (test)
  • Check voicemail pickup after 4+ rings

VoIP Phone Installation Guide

Step-by-step setup for Zito phone adapter & handset

Install Steps

  1. Connect phone adapter to your router (Ethernet)
  2. Plug in adapter power supply (wall power)
  3. Connect your home phone (RJ11 cord) to the adapter
  4. Wait 3 minutes for lights to stabilize
  5. Test for dial tone, make a test call
  6. If you see error/blinking light, call support

Feature Codes

  • *98 = Voicemail access
  • *72 = Forward calls
  • *73 = Cancel call forwarding
  • *67 = Block caller ID
  • *69 = Call return
  • *70 = Call waiting off

Still Need Help?

Our VoIP specialists are available 24/7 to help

Call Support

1-800-365-6988

Average wait time: <2 minutes

Email Support

Contact Form

Live Chat

Available on our website

24/7/365